Terms of service

1. The agreement

These terms are an agreement between Converstay, operated by Rodrigo Valle Pinto, an individual entrepreneur registered in Mexico, with an address at Donceles 95, 06020 Cuauhtémoc, Mexico City, Mexico ("Converstay", "we"), and the hotel or company that uses Converstay ("you", "the hotel").

By creating an account, accepting an invitation or using Converstay, you accept these terms on behalf of the hotel, and you confirm you have the authority to do so. Converstay is for businesses; it is not offered to consumers.

2. The service

Converstay connects to a hotel's Cloudbeds booking engine and account, finds guests who leave without booking, sends them follow-up emails in the hotel's name, and reports the bookings that came back. We improve the service over time and may change or remove features; if we remove something central to what you pay for, we tell you in advance.

Converstay is an independent product. It is not made, endorsed or supported by Cloudbeds.

3. Accounts

Accounts are created by invitation. Keep sign-in details private and give access only to people who work for the hotel. You are responsible for what happens under your account and for the roles you give your team. Tell us right away at contact@converstay.com if you suspect unauthorised access.

4. Free trial

Each hotel's first subscription starts with a free 30-day trial, without a card. When the trial ends without a subscription, Converstay stops sending recovery emails; your account and data remain, and you can subscribe at any time. A hotel that subscribes again after cancelling is charged from the start, without a new trial.

5. Prices and payment

Converstay costs USD 199 per hotel (property) per month, plus any applicable taxes, unless we agree another price in writing. Prices on our website and in the dashboard apply.

Subscriptions are billed monthly in advance through Stripe, to the card you add, and renew automatically each month until cancelled. Invoices are available in the dashboard.

Recovery guarantee: on the monthly plan, if a hotel recovers less than USD 199 in a paid month (bookings the dashboard counts as recovered, cancellations excluded) while its recovery emails go to real guests the whole month, we credit that hotel's share of that month's invoice to your account, and it comes off your next invoices. The credit can't be exchanged for cash and lapses if the subscription ends.

If a payment fails, Stripe retries it over the following days and we may email you. If it still fails, the subscription ends and recovery emails stop until you pay.

We may change prices with at least 30 days' notice by email; the new price applies from your next billing period after that notice. Fees already paid are not refundable, including for a partial month, unless the law requires otherwise.

6. Cancellation

You can cancel at any time from the Billing page. Cancellation takes effect at the end of the period already paid (or of the trial), and you can undo it until then. After that, recovery emails stop and nothing more is charged.

7. Your responsibilities toward guests

Converstay emails your guests in your name, so you are responsible, as the controller of their data, for doing so lawfully. In particular, you agree to:

• Tell guests, in your booking engine and privacy notice, that their details may be used to follow up on their booking, and obtain their consent where the law of your country or theirs requires it.
• Comply with the laws that apply to your emails, such as data protection and anti-spam laws (for example Mexico's personal data law, the GDPR or CAN-SPAM).
• Make sure the content of your emails, offers, prices and rates is accurate and lawful.
• Respect guests' requests. Every email includes an unsubscribe link, and we honour it automatically.
• Have the right to connect the Cloudbeds account and the sending domain you give us.

8. Acceptable use

You may not use Converstay to:

• Email people who are not guests of your booking engine, or import or buy email lists.
• Send content that is illegal, misleading or harmful, or that infringes others' rights.
• Interfere with the service, probe its security, access other customers' data, or copy or resell the service.

We may pause sending or suspend an account that breaks these rules or puts guests, other customers or our sending reputation at risk. We tell you why and, where possible, give you time to fix it first.

9. Data

Your hotel's data, including your guests' data, belongs to you. We process it only to provide the service, as described in our privacy policy (https://www.converstay.com/privacy), and on your instructions, which are these terms and the settings you choose. If you need a data processing agreement, write to us.

You can export your data as CSV files from the dashboard at any time. When your account closes, we delete your data within 30 days of your request, except what the law requires us to keep.

We may use aggregated, anonymous statistics that identify no hotel or person to improve Converstay.

10. Other services

Converstay relies on services we don't control, such as Cloudbeds, Stripe and email providers. We aren't responsible for their outages, changes or terms, and changes to Cloudbeds' booking engine can temporarily affect tracking until we adapt.

11. Results

We report recovered bookings as accurately as we can, by matching your reservations to the guests we emailed. The revenue figures on our website are examples. We don't guarantee any number of bookings or amount of revenue.

12. Intellectual property

Converstay, its software, design and brand belong to us. While you subscribe, we give you a non-exclusive, non-transferable right to use the service for your hotels. You give us permission to use your hotel's name, logo, photos and texts only to provide the service, for example in the emails sent to your guests. If you send us suggestions, we may use them freely.

13. Availability and warranty

We work to keep Converstay available and to fix problems quickly, but the service is provided "as is" and "as available", without warranties of uninterrupted operation, of fitness for a particular purpose, or of specific results, to the extent the law allows.

14. Limitation of liability

To the extent the law allows, neither side is liable for indirect or consequential losses, such as lost profits, lost bookings or lost data, and our total liability for any claims under these terms is limited to the fees you paid us in the 12 months before the event that caused the claim. These limits don't apply to fraud, wilful misconduct or anything else the law doesn't allow to be limited.

15. Indemnity

You will defend and compensate us for claims by guests, authorities or third parties arising from the emails sent in your name, from data you had no right to give us, or from your breach of these terms or of the law.

16. Ending the agreement

You can stop at any time by cancelling. We can end the agreement with 30 days' notice, or immediately if you seriously breach these terms. Sections that by their nature should continue (such as payment owed, data, liability and governing law) survive the end of the agreement.

17. Changes to these terms

We may update these terms. We update the date at the top and, for significant changes, tell account owners by email at least 30 days before they apply. If you keep using Converstay after that, the new terms apply; if you don't accept them, you can cancel.

18. Law and disputes

These terms are governed by the federal laws of Mexico. Any dispute will be resolved by the competent courts of Mexico City, and both sides waive any other jurisdiction that might apply to them by reason of their present or future domicile.

If any part of these terms is unenforceable, the rest still applies. These terms, with the privacy policy, are the whole agreement between us about Converstay.

19. Contact

Questions about these terms: contact@converstay.com.